Ordering and Payment
How to Place an Order
Simply select the products you wish to purchase, click 'Add to Bag' and proceed to the 'Check Out'.
Call 1-800-547-1160 to place an order by phone.
Changes to your order or Canceling Your Order
You are able to change or cancel your order after it has been placed only if the order has not yet been processed for shipping. If you would like to make a change to or cancel an order, please call Customer Service at 1-877-718-7899 Monday - Saturday, 9am - 9pm EST. (Be sure to have your order number available.)
Tracking Your Order
To track your order, click Order Status.
You will receive an order confirmation from Norm Thompson. Please be sure to enter your email address correctly to ensure you receive your order confirmation.
We would suggest adding Norm Thompson to your address book to be certain you properly receive all notifications.
Payment Types Accepted
We accept all major credit cards, including Visa, MasterCard, American Express and Discover as well as our VIP Credit Card. If you prefer to mail your order in, we accept checks and money orders in addition to all of the major credit cards.
Norm Thompson is required by federal law to collect sales tax on merchandise for states where we have retail stores or other physical locations, which include the following: